Returns & Refunds

If a piece is not right, send it back within 30 days of delivery for a full refund.

Condition

Items should be unused and in their original packaging. Kits must be unopened — once the parts bags are cut we cannot resell it as new. This does not affect faulty or incomplete kits, which we replace regardless.

Missing or damaged parts

You do not need to return anything. Email support@fortfunships.store with your order number and the part number from the plan sheet, and a replacement goes out at our cost.

How to start a return

Write to support@fortfunships.store with your order number. We will send a return label and instructions. Return shipping is on us if the fault is ours, and deducted from the refund if it is a change of mind.

Refund timing

Refunds are issued to the original payment method within three business days of the parcel reaching us. Your bank may take a further few days to post it.